Refund policy

ALL SALES ARE FINAL

Unless otherwise required by applicable law, all purchases made from Luxe Revival Miami are final. We do not accept returns or exchanges for change of mind, fit, size, color preference, or other buyer-preference reasons.

PRE-OWNED AND VINTAGE ITEMS

Many of our products are pre-owned, vintage, consigned, or one-of-a-kind. Normal signs of age or wear that are shown in photographs or disclosed in the product description are not considered defects. Measurements are approximate, and colors may appear slightly different depending on lighting and screen settings.

EXCEPTIONS

We will review a return request only if:

  • You received the wrong item;

  • The item arrived damaged during shipping; or

  • The item is materially different from its description due to an undisclosed significant issue.

You must contact us within 48 hours of confirmed delivery at luxerevivalmiami@gmail.com. Please include your order number and clear photographs of the item, packaging, shipping label, and the issue. Do not discard the original packaging.

Items must not be worn, used, altered, repaired, cleaned, or damaged after delivery. All original tags, security tags, accessories, certificates, dust bags, boxes, and packaging must remain attached and be returned with the item.

DO NOT SEND AN ITEM BACK WITHOUT WRITTEN AUTHORIZATION FROM LUXE REVIVAL MIAMI.

APPROVED RETURNS AND REFUNDS

If your request is approved, we will provide return instructions. The approved item must be shipped back within 7 calendar days of authorization. Luxe Revival Miami will provide or reimburse reasonable return shipping only when the return is due to our error, qualifying shipping damage, or a material undisclosed discrepancy.

After the approved return is received and inspected, any eligible refund will be issued to the original payment method within 10 business days. Your bank or card issuer may require additional processing time.

Original shipping charges are non-refundable unless the return resulted from our error or qualifying shipping damage.

CANCELLATIONS

Please contact us immediately if you need to request a cancellation. We cannot guarantee cancellation after an order has been submitted. Orders that have already been processed, packed, or shipped cannot be canceled.

DAMAGED OR LOST SHIPMENTS

If a package arrives visibly damaged, photograph the package before opening it and retain all packaging materials. If tracking shows delivery but you cannot locate the package, contact the carrier and Luxe Revival Miami immediately. We will assist with a carrier claim when appropriate, but we are not responsible for packages lost or stolen after confirmed delivery except as required by applicable law.

CONTACT US

For questions regarding this policy, contact:

Luxe Revival Miami
Email: luxerevivalmiami@gmail.com
Website: https://luxerevivalmiami.com